Returns are allowed only for damage incurred during transit.
Customer is strongly advised to inspect all boxes at time of receipt and notate any evidence of damage on the Delivery Receipt. Doing so will strengthen Customer’s claim for damages incurred during transit.
Concealed Damage claims must be submitted to the carrier within 5 days after receipt of shipment. Customer is responsible for filing damage claim with the carrier and Boda Acrylic will assist them in such a situation.
Customer must retain shipping carton(s) and all packaging materials. Boda Acrylic will arrange for the carrier’s local office to send a representative to the delivery address to inspect the items and arrange for possible return to Boda Acrylic.
All return requests much be authorized by Boda Acrylic prior to return of goods. Any returns received by Boda Acrylic without RA# will be refused. All goods authorized for return must be shipped in original packing cartons with end caps and other reinforcing components securely in place, in original condition and freight prepaid.
Returns must be received by Boda Acrylic in original condition within 30 days of original ship date.